Contact Us
Contact Info
We’d love to hear from you! Whether you have a question, feedback, or need assistance, we're here to help. Please reach out through one of the following methods:
Send Us a Message
Frequently Asked Questions
Why is my order delayed?
Order delays can occur due to high demand, customs processing, or unexpected shipping disruptions. We strive to process all orders within 1-3 business days, but please allow additional time during holidays or promotional periods.
How do I cancel an order?
To cancel an order, please contact our support team at hello@nailsupply.co as soon as possible. Orders can only be cancelled before they are processed for shipping. Once shipped, cancellations are no longer possible.
How do I modify an order?
If you need to make changes to your order (such as updating the shipping address or product quantity), email us at hello@nailsupply.co within 12 hours of placing your order. We will do our best to accommodate your request if the order hasn’t been shipped.
How do I track an order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link. You can also log into your account on nailsupply.co to view your order status and tracking information.
How do I get a refund?
To request a refund, email us at hello@nailsupply.co with your order number and reason for return. Refunds are issued for unused items returned in original packaging within 14 days of delivery. Shipping fees are non-refundable.